However, i'm also quite befuddled by the fact that i can't start a claim for a package that ups in fact attempted to deliver themselves. I would be grateful if someone could provide me with some insight on how to proceed further. Sounds like surepost so what is that exactly well it goes through the ups system until it gets to your local center where it is bagged up and then those bags are delivered to your local postal office. Then the local post office has it until they deliver it to you. It can take a few days to a few weeks.
I order a lot of things online and almost never have a problem when they're shipped 2nd day air, next day air, or ups ground; But for whatever reason, ups surepost packages just don't show up on my door even though i get notifications that they're delivered. Take into consideration the sheer amount of packages that are in the system on a day to day basis; ~100+ thousand packages per day/per shift, in my hub. If your package was surepost, its likely in a bag (if its smaller) and/or loaded in a truck that, when unloaded has the original tracking number/scan code to be sorted accordingly. It's basically that small packages, under a pound, go via mail innovations and the larger weight packages from 1 pound up, are designated surepost. They both start at ups and get handed off to usps for the local delivery to the recipient. Can anyone explain what it means when my package carrier is listed as ups bypass? Both have ups tracking numbers associated with them. On that ups tracking page, it lists the service as ups ground. With ups surepost, ups handles it initially but then delivers it to the recipient's post office instead of his/her home and then usps handles it from there. But, if ups is already delivering to the recipients house when a surepost comes up, then ups will go ahead and deliver both directly to the recipient. There is also an option for the recipient to upgrade a surepost package enroute. My usps mail carrier picked up a surepost package by accident last week. I emailed mercari and told them what happened.
With ups surepost, ups handles it initially but then delivers it to the recipient's post office instead of his/her home and then usps handles it from there. But, if ups is already delivering to the recipients house when a surepost comes up, then ups will go ahead and deliver both directly to the recipient. There is also an option for the recipient to upgrade a surepost package enroute. My usps mail carrier picked up a surepost package by accident last week. I emailed mercari and told them what happened. I included a pic of the usps tracking number associated with the package and that it was tracking. They fixed the tracking and emailed the customer as well. I also let the customer know what happened. So the confusing part is that usps shows tracking created and awaiting delivery. I asked ups why bother creating a usps tracker and cause confusion. But that is part of the workflow and it gets automatically created in the surepost workflow. Is what i have been told. Anyone use ups surepost to mail things? I try to select the cheapest shipping option when i make a listing and i just used this mail service for the first time recently for one of my items.
I included a pic of the usps tracking number associated with the package and that it was tracking. They fixed the tracking and emailed the customer as well. I also let the customer know what happened. So the confusing part is that usps shows tracking created and awaiting delivery. I asked ups why bother creating a usps tracker and cause confusion. But that is part of the workflow and it gets automatically created in the surepost workflow. Is what i have been told. Anyone use ups surepost to mail things? I try to select the cheapest shipping option when i make a listing and i just used this mail service for the first time recently for one of my items.
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